Privacy Policy

1. Information we collect

Room enquiries

Your name, email address, phone number, nationality, age, gender, whether you smoke, preferred move-in month, the houses you are interested in, and your message.

Job applications

Your name, email address, phone number, gender, date of birth, current address, visa or residence status, available start month, preferred length of employment, your motivation and other comments, and your CV.

Tenancy

Information we ask for when you move in and sign a tenancy agreement, and information needed while you live with us.

Website usage

Information collected automatically when you visit this site, such as pages viewed, device and browser type, and approximate location, using cookies and similar technologies (see section 4).

2. How we use it

• To reply to your enquiry, tell you about room availability, and arrange viewings and move-in
• To handle tenancy agreements, contact you while you live with us and provide our services
• To review job applications and contact applicants about recruitment
• To understand how this website is used and to improve it
• To comply with laws and regulations

We will not use your personal information for any other purpose without your consent, except where permitted by law.

3. Sharing with third parties

We do not share your personal information with third parties without your consent, except where required or permitted by law — for example, when it is necessary to protect someone’s life, health or property and your consent is difficult to obtain, or when we are legally required to cooperate with public authorities.

4. External services we use

Form Mailer

The enquiry and application forms on this site are provided by Form Mailer, an online form service. The information you enter is sent to us and stored through that service. Its confirmation screen uses Google reCAPTCHA to prevent spam.

Google Analytics

We use Google Analytics to understand how visitors use this site. Google Analytics uses cookies to collect usage data that does not identify you by name. This data is handled under Google’s policies — see how Google uses data from sites that use its services. You can disable cookies in your browser settings, or install the Google Analytics opt-out browser add-on.

Google Maps

Our house pages include embedded Google Maps. When you view a map, Google may collect information under its own privacy policy.

5. Security and retention

We take appropriate measures to prevent the loss, leakage or unauthorised access of personal information, and we supervise staff and service providers who handle it. Once personal information is no longer needed for the purposes above, we delete or dispose of it appropriately.

6. Access, correction and deletion

You may ask us to disclose, correct, add to, delete, or stop using the personal information we hold about you. After confirming your identity, we will respond promptly in accordance with applicable law. Please send requests through our contact form.

7. Changes to this policy

We may update this policy when laws change or as needed. Any changes take effect once posted on this page.

8. Contact

For questions about this policy or about your personal information, please use our contact form.

Operating company

株式会社新和建設

Facility

Expo Hostel & Cottage

Enquiries office

2-4 Murasakino Nishifujinomori-cho, Kita-ku, Kyoto 603-8224, Japan〒603-8224 京都市北区西藤ノ森町2-4

Contact

Contact form